Use internal conversations

  1. Open the permitted internal conversation from Inbox and verify its participants.
  2. Use it for team collaboration, not customer-facing outbound messaging.
  3. Use internal AI chat only when your role and the channel AI permission allow it; review generated answers.
  4. Use archive/history controls only when the separate internal archive permission is granted.

Visibility

Internal conversations follow their own participant and permission rules. Owner/admin status does not mean every separate archive or AI permission can be ignored. MCP connections exclude internal chats.