# AZTCO Omni

> Public documentation for workspace owners and tenant administrators. Features depend on deployment, plan and permissions. This guide contains no workspace records or credentials.

## Documentation
- [Guide](https://oc.aztco.io/docs/): All tenant help topics
- [Complete guide](https://oc.aztco.io/llms-full.txt): Full article content in plain text
- [Tenant Admin Navigation And Setup Order](https://oc.aztco.io/docs/tenant-admin-navigation-setup-order.html): Where to go first in the GUI and the recommended setup sequence.
- [Create And Edit Channel (General Flow)](https://oc.aztco.io/docs/create-edit-channel-general-flow.html): Standard steps that apply to all channel types in the tenant GUI.
- [Channel Actions, Disconnection and Deletion](https://oc.aztco.io/docs/channel-action-menu-every-action.html): Channel row actions and their operational effects.
- [WhatsApp Cloud Channel Configuration](https://oc.aztco.io/docs/whatsapp-cloud-channel-configuration.html): Channels → connect an official WhatsApp Cloud account.
- [Official WhatsApp Coexistence Configuration](https://oc.aztco.io/docs/whatsapp-coexistence-channel-configuration.html): Channels → official WhatsApp Coexistence onboarding.
- [WhatsApp Business App Channel Configuration](https://oc.aztco.io/docs/whatsapp-business-app-channel-configuration.html): Detailed channel form configuration for WABA local agent mode.
- [Telegram Channel Configuration](https://oc.aztco.io/docs/telegram-channel-configuration.html): How to configure Telegram channel and set webhook from GUI.
- [Email Channel Configuration](https://oc.aztco.io/docs/email-channel-configuration.html): How to configure inbound/outbound email channel behavior in GUI.
- [Facebook Messenger Channel Configuration](https://oc.aztco.io/docs/facebook-channel-configuration.html): Channels → connect Facebook Messenger.
- [Instagram Channel Configuration](https://oc.aztco.io/docs/instagram-channel-configuration.html): Channels → connect Instagram.
- [Internal Conversations and Archive Access](https://oc.aztco.io/docs/internal-channel-usage.html): Team collaboration and internal AI conversations.
- [Download Install And Connect WABA Agent](https://oc.aztco.io/docs/download-install-connect-waba-agent.html): End-to-end flow for downloading installer and connecting channel to agent runtime.
- [WABA Runtime Recovery Actions](https://oc.aztco.io/docs/waba-runtime-recovery-actions.html): When and how to use disconnect, reset session, and clear agent DB actions.
- [Agent Login Token Management](https://oc.aztco.io/docs/agent-login-token-management.html): How to fetch and rotate tenant agent login token safely.
- [Create Agent User And Assign Access](https://oc.aztco.io/docs/create-agent-user-assign-access.html): Create users, roles, and per-channel access rules from tenant GUI.
- [Edit User Roles Password And Status](https://oc.aztco.io/docs/edit-user-roles-password-status.html): Update tenant user roles, suspend/activate users, and reset passwords.
- [Agent Groups Management](https://oc.aztco.io/docs/agent-groups-management.html): Create, edit, delete groups and maintain group members for assignment workflows.
- [Contact CRUD Workflow](https://oc.aztco.io/docs/contact-crud-workflow.html): Create, edit, delete contacts and keep contact profile data clean.
- [Assign Contacts To Agents And Groups](https://oc.aztco.io/docs/assign-contacts-to-agents-and-groups.html): Detailed assignment workflow for contact routing and ownership.
- [Billing Plan Change And Checkout](https://oc.aztco.io/docs/billing-plan-change-and-checkout.html): How to change plan and complete payment flow from tenant GUI.
- [Fund Transfer Submission](https://oc.aztco.io/docs/fund-transfer-submission.html): How to submit transfer reference/date and proof correctly.
- [Invoice View Print And PDF Download](https://oc.aztco.io/docs/invoice-view-print-pdf-download.html): How to open invoices and export printable PDF from GUI.
- [Support Ticket Lifecycle](https://oc.aztco.io/docs/support-ticket-lifecycle.html): Create, reply, attach evidence, and close/reopen support tickets.
- [Feature Request Workflow](https://oc.aztco.io/docs/feature-request-workflow.html): Submit feature requests and follow discussion/reply flow.
- [Tenant Settings General Configuration](https://oc.aztco.io/docs/tenant-settings-general-configuration.html): Configure timezone and KPI run schedule from tenant settings.
- [Notifications And Push Alerts](https://oc.aztco.io/docs/notifications-and-push-alerts.html): How to use notifications tab and enable browser push subscriptions.
- [Using Workspace Documentation](https://oc.aztco.io/docs/tenant-documentation-management.html): Documentation.
- [Campaigns AI Providers And API Keys](https://oc.aztco.io/docs/campaigns-ai-providers-and-api-keys.html): Operational setup for campaigns, AI provider configs, and API key lifecycle.
- [Workspace Owner and Tenant Administrator Permissions](https://oc.aztco.io/docs/tenant-owner-permissions.html): Your own workspace; Agents and Tenant Settings.
- [Inbox: Conversations, Replies and Message Actions](https://oc.aztco.io/docs/inbox-conversations-and-messages.html): Inbox.
- [Search Across Workspace Records](https://oc.aztco.io/docs/workspace-search.html): Search.
- [KPI Dashboards and Team Performance](https://oc.aztco.io/docs/workspace-kpi.html): KPI.
- [Lead Status and Case Types](https://oc.aztco.io/docs/workspace-leads.html): Lead status; Tenant Settings → Lead case types.
- [Important Files: Find, Preview and Manage](https://oc.aztco.io/docs/workspace-important-files.html): Important Files.
- [WhatsApp Status Scheduling](https://oc.aztco.io/docs/workspace-whatsapp-status.html): WhatsApp Status.
- [Urgent Call Requests](https://oc.aztco.io/docs/workspace-urgent-calls.html): Urgent Calls.
- [Audit Logs and Data Activity](https://oc.aztco.io/docs/workspace-audit-and-data-activity.html): Audit Logs; Data Activity.
- [vCards, QR Sharing and Statistics](https://oc.aztco.io/docs/workspace-vcards.html): My vCard QR; vCard Statistics; Tenant Settings → Contact information.
- [Account Access, Notifications and Installed App](https://oc.aztco.io/docs/workspace-account-and-notifications.html): Account menu; Notifications; browser installation controls.
- [Saved Replies, Conversation Tags and Workspace Preferences](https://oc.aztco.io/docs/tenant-shorts-and-conversation-tags.html): Tenant Settings → General settings, Conversation tags, Shorts and Contact information.
- [AI Knowledge Base and Human-Reviewed Suggestions](https://oc.aztco.io/docs/tenant-ai-knowledge-base.html): AI → Knowledge Base and tenant AI settings.
- [Voice Transcription, Groq and ElevenLabs Setup](https://oc.aztco.io/docs/tenant-transcription-providers.html): AI provider configuration; tenant AI settings → Speech-to-text provider; channel AI controls.
- [Connect an External AI Assistant with MCP](https://oc.aztco.io/docs/tenant-mcp-connections.html): Tenant Settings → AI connections (MCP).
- [API Keys: Scopes, Channels and Revocation](https://oc.aztco.io/docs/tenant-api-key-permissions.html): API Keys.
- [Create, Schedule and Monitor Campaigns](https://oc.aztco.io/docs/tenant-campaign-delivery.html): Campaigns.
- [Instagram Comment Automation](https://oc.aztco.io/docs/tenant-instagram-comment-rules.html): Channels → Business tools on an eligible Instagram connection.
- [WhatsApp Catalogs and Order Workflows](https://oc.aztco.io/docs/tenant-whatsapp-commerce.html): Channels → Business tools on an official WhatsApp connection.
- [Native WhatsApp Flows](https://oc.aztco.io/docs/tenant-native-whatsapp-flows.html): Channels → Business tools → WhatsApp Flows.
- [Ad Referrals, Conversions and Campaign Analytics](https://oc.aztco.io/docs/tenant-ads-attribution.html): Channels → Business tools; Campaigns → Analytics.
- [Contacts: Consent, Contact Cards and Channel Lists](https://oc.aztco.io/docs/tenant-contacts-consent-and-cards.html): Contacts; contact messaging-permission dialog; Inbox contact cards.
- [Customer Privacy and Connected Provider Responsibilities](https://oc.aztco.io/docs/tenant-privacy-responsibilities.html): Your customer communication procedures; public Privacy, Terms and Data deletion pages; Tickets for platform assistance.
- [AI Diagnostics, Usage and Transcript Queues](https://oc.aztco.io/docs/tenant-ai-diagnostics-and-usage.html): AI diagnostic, usage and transcript views.
- [Contacts: Bulk Editing, Tags and Deletion](https://oc.aztco.io/docs/tenant-contact-bulk-actions.html): Contacts selection controls and Tags.
- [Aztco Flow License and Builder Access](https://oc.aztco.io/docs/tenant-flow-license-and-builder.html): Billing → Flow controls, when enabled for the workspace.