Where to find it
KPI.
How to use it
- Choose the available date, channel and agent filters.
- Review system totals and agent rankings alongside the displayed KPI scope.
- Use metric explanations for seen speed, reply speed, open-to-resolve time, solve rate and reopen rate.
- Review top contacts and compare equivalent date ranges before taking action.
Permissions and important details
KPI values depend on observed events, configured timing and access scope. They are not the same report as campaign revenue or Meta advertising attribution.