Where to find it

AI → Knowledge Base and tenant AI settings.

How to use it

  1. Add the available knowledge sources using the supported text, document or website input.
  2. Organize knowledge with the available tags and channel visibility controls.
  3. Check indexing/status information after saving or changing a source.
  4. Enable eligible tenant/channel AI features and select the provider for KB suggestions.
  5. Review draft answers against the underlying source and customer context before sending.

Permissions and important details

Do not upload material you are not authorized to share. Indexing completion, provider configuration and channel permissions all affect results. Conversation-memory settings are separate from the maintained knowledge base.