How to use it

  1. Open the AI status views and refresh connectivity or end-to-end status.
  2. Check the selected KB/transcription provider, configuration status, tenant eligibility and channel switches.
  3. Review the AI Token Report for recorded usage; provider billing and platform metering may differ.
  4. In Transcript Queue Status, switch between pending/ready/failed views, page through records and open the related conversation.
  5. If eligible historical audio needs processing, review the available all/range and limit controls before queuing a backfill.

When to contact support

A successful health response does not prove a speech model is ready. Share the affected record ID, error and timestamp. Do not change shared service settings or expose credentials. Backfills can generate provider usage and do not guarantee recovery of missing media.